Knowledgebase

 Can I buy extra licenses?

Can I buy Extra Licenses for the software?Yes you can, all you have to do is submit a support...

 Can I reply to a support ticket via email?

The simple answer is no you can not reply to a support ticket via the client area.   Emails can...

 Dev Tracker / Bug Tracker

We have added a Bug Tracker into the client area. Once you are logged into the client area you...

 Do I get software updates with this software?

Do I get software updates? We give 1 year support and updates from date of purchase on all...

 How Do I Cancel My Subscription (purchased via Jvzoo)

How Do I Cancel My Monthly Subscription For Software I Purchased From Jvzoo? You can easily...

 How Do I Install .net 3.5 on Windows 10?

You can check out this article to show you exactly how to install .NET 3.5 on Windows 10 How To...

 How Many Computers can I use my software on?

Unless you specificially purchased a multi license deal from us (when we would of confirmed...

 How do I cancel my monthly license / subscription?

There are 2 ways you can cancel your subscroption, the first is inside your paypal account and...

 How do i download my software?

If you purchased the software via the client-area then the software will appear in your...

 How do i get my license for the software?

If you need to get a license for the software then you can click here to retrieve / see all...

 How do i install the software?

How To Download (From Jvzoo) And Install The Softwarehttps://m.youtube.com/watch?v=IQANwFS1Qp0

 How do i reset my software license?

How can i reset my license if i have new hardware or need to use it on a different...

 How do i submit a bug report?

To Submit a Bug Report You must be logged into the client area. Once you are logged into the...

 How long do I get free support and updates for?

How long does the software i purchased get free updates and support for?Software updates and...

 My Anti Virus Gives Me An Alert Why?

Why does some antivirus softwares give false positives when i run the software?Due to the...

 Norton 360 Giving False Positive - How do i fix it?

Configuring scans in Norton to exclude specific drives, folders or files Add exclusion to...

 Terms & Conditions

Terms & Conditions Terms Of Service (TOS) The Parties 1. Y-net UK ("the Company") 2. ("the...

 What does the error No Captcha Data mean?

What does the error No Captcha Data mean?When you get the error "No Captcha Data" in our software...

 What files do i need to whitelist?

You need to white list the following files:-YOUR LOCATION FOR The Software where you extracted it...

 What is the cost of support and update packages after the first year?

How much does it cost for an additional 1 year support and updates package for the software i...

 Where is my software?

If you purchased the software via the client-area then the software will appear in your...

 Will My Software Work On A Mac?

Most of our software will run on a PC and an apple mac.***** You must have .net V3.5 V4 and V4.7...

 how do i fix license.lic is not found?

how do i fix license.lic is not found when trying to install the software?This is usually down to...

 i have not received my license / unlock code, what do i do?

Our licensing system is automated. As soon as payment is received our server sets up your license...

 How Do I Whitelist The Software In Kaspersky

You can find an article on how to whitelist the software here...

 How do i install the software?

Installation Instructions Place zip file where you want to extract it Extract with usual...